With a well set-up tenant portal, real estate managers and real estate investors can save massively on their costs for supplying information. You should certainly receive fewer calls from tenants with questions about contracts, invoices, payments or requests for repairs. This will immediately save you a considerable amount of time and in turn save costs. In addition, a tenant portal will help improve customer satisfaction, as you will be able to offer your customers a higher level of service.
Higher service level and satisfied customers
A tenant portal offers tenants 24/7 access to their data. They can consult relevant information and stay up to date with the progress of repair requests, faults or complaints. With a tenant portal, you can offer a higher level of service, resulting in greater customer satisfaction and ultimately a better image for you as a real estate manager or investor.
Bespoke tenant portal
To use a tenant portal efficiently and effectively, it is important that it is set up specifically to suit your requirements. The tenant portal must dovetail seamlessly with your purposes. BLOXS can achieve this for you, by deploying ‘best practice’ in conjunction with your requirements.
Domvast on the BLOXS tenant portal
Real estate manager Domvast in Utrecht will shortly be commissioning the new tenant portal featured in BLOXS real estate software. Femke Lagarde from Domvast: “We want to give our tenants as much choice as possible in how they communicate with us. Telephoning has worked fine up to now. We are therefore primarily using the tenant portal to improve our service level and customer satisfaction. We had a number of specific requirements that the portal had to meet. In essence, it must be possible not only now, but also in the future, to adapt the portal to our requirements in terms of the provision of information and functionality. This is certainly possible with BLOXS real estate software.”
Do you want to know what a tenant portal might mean for you? Then do not hesitate to contact us for more information with no obligation.